Google Workspace Setup & Support | Workspace Setup Pro

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Problems We Help With

If any of this sounds familiar, it's exactly the kind of thing we help sort out.

Can't Verify Your Domain? DNS verification records that won't confirm, or keep failing after they look correct. Learn more → Gmail Isn't Receiving Messages? Incoming mail that never arrives, disappears, or lands somewhere unexpected. Learn more → Business Emails Aren't Sending? Outgoing mail stuck, bouncing, or rejected by certain recipients. Learn more → MX Records Need Attention? Mail routing records that are missing, outdated, or pointed at the wrong provider. Learn more → Moving Email to Google Workspace? Planning or mid-way through a migration and want it sequenced correctly. Learn more → Need SPF, DKIM or DMARC? Authentication records that are missing, incomplete, or causing delivery issues. Learn more → Email Routing Not Working? Routing rules, split delivery or catch-all addresses behaving unexpectedly. Learn more → Need Help With Workspace Users? Adding, removing or organizing users, groups and aliases correctly. Learn more → Having Admin Configuration Problems? Not sure where a setting lives in the Admin console, or what it actually does. Learn more → Need Help Securing Workspace? 2-Step Verification, recovery options and account security configuration. Learn more →

Services

Focused support across the areas that most often need attention.

Google Workspace Setup A clear path through account creation, verification and initial configuration. Learn more → Domain & DNS Support Verification, MX records and full DNS review for Workspace mail flow. Learn more → Email Migration Moving mailboxes to Workspace without losing or duplicating mail. Learn more → Email Troubleshooting Diagnosing sending, receiving and delivery problems. Learn more → Workspace Admin Support Users, groups, aliases, and security configuration in the Admin console. Learn more →

View All 15 Services

How It Works

A straightforward process from first message to resolution.

1

Tell Us What's Going On

Submit the support form or call with a description of the problem and your domain name.

2

We Review the Details

We look at what you've shared — DNS records, bounce messages, or the situation you describe — to understand what's actually happening.

3

We Help You Resolve It

We walk you through the fix or handle the configuration with you, explaining what changed and why.

4

You're Back Up and Running

Mail flowing, domain verified, or whatever the specific problem was, resolved.

Why Choose Workspace Setup Pro

Independent, practical support focused on getting the specific problem solved.

Security-Conscious

We never ask for passwords, verification codes or recovery codes. Ever.

Independent & Transparent

We're not Google. We say so clearly, everywhere on this site.

Practical, Plain-Language Help

We explain what we're doing and why, not just that it's "fixed."

Focused on the Actual Problem

DNS, delivery, migration and admin issues are what we work on every day.

Common Workspace Problems

A quick reference for symptoms we see most often, and where to read more.

Mail delayed by hours, not missing Often a temporary receiving-server issue rather than a configuration problem.
Read the checklist →

New domain, mail not flowing yet Usually DNS propagation timing rather than an incorrect record.
Read the guide →

Shared address like info@ only reaching one person Often set up as an alias instead of a group.
Read the guide →

Mail landing in spam after a recent change Frequently tied to an SPF, DKIM or DMARC misalignment.
Read the guide →

Helpful Guides

A few places to start if you'd rather read first.

DNS & Domain

How to Check Google Workspace MX Records

To check your Google Workspace MX records, use a DNS lookup tool to look up your domain's MX records, then compare the result against the current recommended MX value shown in your Workspace Admin console under Apps > Google Workspace > Gmail.

Read guide → Gmail

Gmail Not Receiving Business Emails: What to Check

If Gmail is not receiving business email, first check Spam, category tabs, and Gmail filters, then verify your MX records are correctly pointed at Google Workspace, and finally ask the sender for their exact bounce message if one exists.

Read guide → Migration

Google Workspace Email Migration Checklist

A safe Google Workspace migration provisions all user accounts first, migrates mailbox data while the old MX records are still active, and only switches MX records to Google once data migration is confirmed complete.

Read guide → Authentication

SPF, DKIM and DMARC Explained for Business Email

SPF lists which servers can send mail for your domain, DKIM digitally signs messages to confirm they were not altered, and DMARC tells receiving servers what to do when SPF or DKIM fail. Together they help prevent spoofing and improve deliverability.

Read guide → Setup & Planning

Common Google Workspace Setup Mistakes

The most common Google Workspace setup mistakes are switching MX records before domain verification finishes, leaving old provider DNS records in place, and skipping SPF/DKIM/DMARC configuration until delivery problems appear.

Read guide → Email Delivery

A Step-by-Step Checklist for Email Delivery Problems

Start by identifying whether the problem is sending or receiving, affects one user or everyone, and whether there is a bounce message. Those three answers usually point directly to the right area to check next.

Read guide →

Browse All Guides

Frequently Asked Questions

Is Workspace Setup Pro affiliated with Google?

No. Workspace Setup Pro is an independent technical support service and is not affiliated with, endorsed by, or authorized by Google LLC. Google Workspace and Google are trademarks of Google LLC.

Will you ask for my Google password?

No. We never ask for passwords, verification codes, recovery codes or other authentication credentials, and you should never enter them into any support form.

What information do you need to help with a problem?

Usually your domain name, a description of what is happening, and what you have already tried. For DNS or delivery issues, screenshots of records or bounce messages are helpful but not required to get started.

Do you only help with email, or the whole Workspace setup?

Both. We help with initial setup, domain and DNS configuration, Gmail issues, migration, routing, and Workspace Admin console questions.

How fast can I get help?

Submit the form or call (800) 743-1123 and a member of our support team will follow up to discuss your specific situation.

Google Workspace Setup & Support Without the Guesswork